RETURNS & EXCHANGES / NO BULLSHIT
We want you to wear Brownvasion with confidence. If something is not right with your order, contact us before sending anything back so we can review the request and guide you through the correct process.
START A REQUEST
Contact Brownvasion support with your order number, the item involved and the reason for the return or exchange. We’ll confirm whether the request is eligible and provide the next steps.
ITEM CONDITION
Items should be unworn, unused and in their original condition with original tags/packaging where applicable. Items that are worn, washed, damaged or altered may not qualify.
EXCHANGES
Exchange availability depends on stock and product eligibility. If the requested size or item is unavailable, we’ll explain the available options.
RETURN SHIPPING
Return shipping arrangements and any applicable costs are confirmed with you before the item is sent back. Do not ship a return without receiving instructions from Brownvasion.
REFUNDS
Approved refunds are processed according to the payment method and the applicable return decision. Processing times can vary after a refund is initiated.
IMPORTANT
Some products, promotional items or made-to-order/customized products may have different eligibility. The final return/exchange decision is based on the product condition, order details and the policy applicable to that order.
Want to start a return? Contact us with your order number and we’ll take it from there.